The 11th International Conference on Cyber and IT Service Management (CITSM 2023) CITSM 2023 is the tenth annual conference in the general area of cyber and IT services management. It provides a forum for presenting and discussing the latest innovations, results, and developments in cyber networks, pervasive systems, cloud environments, enterprise, and IT related to service management. The conference provides a forum for ICT professionals engaged in research and development to share ideas, interact with others, present their latest works, and strengthen the collaboration among academics, researchers, and professionals. It is a multitrack, a highly-selective conference attended by foremost experts in this area from academia, industry, and government.
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